Hotel Balandret reserves the right to request part or all of the payment of the stay by bank transfer.

The amount paid will be deducted from the total bill at the end of the stay at the hotel. We guarantee your reservation with a valid credit card (including expiration date).

To guarantee your reservation you need to provide your credit card information. It is important that you know that no amount will be charged to your card at the time of confirming your reservation. We simply require the data of the same in order to maintain the reserve in your name (according to our reservation policy). The total amount corresponding to your stay will be paid directly at the Balandret hotel, in cash or by credit card.

At the time of registration, a valid passport is required for all guests.

If for any reason you must make changes to your reservation, contact us., Paseo Neptuno 20, Valencia, Tel: +34 963 81 11 18.

We will confirm the changes within 24 hours and send you a new reservation.

If there is not availability of both dates and type of room, we will suggest the best possible alternatives.

Your reservation will remain until 6 p.m on the day of entry; If you are arriving after this time, you must inform us, otherwise we could dispose of the room and consider your reservation as “No Presented”. In case of no-show at the hotel on the scheduled day of arrival, we will charge you on your credit card the amount corresponding to one day of stay and your reservation will be canceled.

You can cancel your reservation with a minimum of 3 days (72 hours) or 7 days (depending on the reservation for normal or peak dates, respectively) before the day of your arrival; otherwise, Hotel Balandret will charge one night’s stay as a penalty.

Likewise, if you wish to shorten your stay, you must notify it with the same minimum advance according to the stay, either on normal dates or before the new departure day you request, otherwise having the same penalty of one night’s stay. On peak dates such as Easter and others, this option may not exist, in which case we will expressly indicate it when we confirm your reservation.

You can cancel your reservation by phone, e-mail must only provide the number of your reservation.

Request a confirmation when completing and sending the reservation form with your request and personal information. In either case, Hotel Balandret will send you the confirmation with the number of your reservation, via email. In the confirmation will be detailed:

Your personal information, the day of entry and exit of the accommodation, the type and number of rooms booked, the total amount of your stay, the reservation number and the cancellation policy.

If you prefer, you can print that confirmation and present it upon your admission to Hotel Balandret.


Once a reservation has been made by the user, a charge will automatically be made in the payment system that the user has chosen. In case of payment by card, if the card provided by the user is denied, the reservation will be automatically canceled, and will inform the user of the cancellation by email.

All the prices of the products offered through the Website include the corresponding VAT.

The Customer may make the payment of their orders thanks to the following means:

Credit card: The bank details collected through the payment gateway are encrypted and transmitted securely to the bank’s servers. access or treat the user’s bank details, since the payment is made through a 100% secure payment gateway Servired. Our payment gateway accepts credit and debit cards for Visa, Visa Electron and for MasterCard. reserves the right to file legal actions it deems appropriate against anyone who makes a fraudulent transaction or enter data from credit cards without the authorization of the holder of the same.
Bank transfer: payment by transfer to the account owned by Bienve Tropical SL. which is indicated for this purpose in the order process. It is very important that you indicate in the subject the reservation number, as well as your name and surname, and make the transfer within 3 days after the date of confirmation of the order to be able to validate it.
If you wish, you can send us the proof of the transfer by e-mail to
In any case, the reservation will not be considered effective until our administration department has no bank confirmation of the transfer.

Do not forget that you must make the payment in EUROS and that all possible exchange and banking commissions run on your own when you opt for this payment system.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always inform your bank to take charge of the commissions at source, those bank commissions and expenses corresponding to your entity. If not, http: // could paralyze the reservation by not receiving the full amount thereof.

Upon arrival at the Hotel: Valid form of payment for online reservations.
Payment will be made in cash upon arrival at the establishment.

Reservations of more than 4 rooms are considered group reservations and are subject to special conditions.
For more information contact the hotel reception by phone at +34 963 811 118 or by email to


The user can review, modify or cancel their reservations always by contacting The order made and paid to through the website may be canceled by the Website in any of the following cases: indications of payment with a fraudulent card, rooms not available, price changes.

The requested and paid order may be canceled by the user by electronic communication to the e-mail address; however, can not guarantee that the reservation will be available until confirmed.


Availability is only guaranteed for reservations confirmed by the hotel department via email or phone call. reserves the right to modify the reservation prices of the rooms; however, correctly formalized reservations will be billed according to the published prices and rates in effect at the time of booking registration, except for typographical errors.

REQUIREMENTS OF ACCEPTANCE OF ORDERS reserves the right to refuse reservations from users who have not respected the terms of use of the Website, or with those that previously existed or have been controversial in relation to the management of reservations in

RESPONSIBILITY AND DISPUTE RESOLUTION will not be responsible in case of unavailability of the reservation, or in case of error or impossibility of delivery due to force majeure or due to error in the data provided by the user. However, in such cases, where possible, will immediately contact the Client to find the best solution.

In the event of a dispute over compliance with this contract, the Customer will first go to to obtain a friendly solution.


Regarding the processing of personal data will be as provided in the privacy policy of the Website.


The sale of products will be governed by this contract. What is not provided in this contract will be governed by the current Spanish laws. Any dispute arising from the purchase, delivery, delivery, return or cancellation of orders that are not resolved amicably will be subject to the jurisdiction of the Courts and Tribunals of the City of Valencia (Spain), expressly waiving any other jurisdiction or legislation that could correspond.